KobeMcCormick (1 review written), by Shambles is only way to describe FD security! You have to set up payees using FD's names - you can't enter details yourself. However whenever I do speak to a customer service person the service is always good. As a personal customer of First Direct, I tend to do most transactions via the app or online. I have been banking with First Direct for over ten years now. " Written on: 09/05/2019 All the staff that we have spoken to have been really helpful and all the information received has been accurate and thorough - well done! Privacy Policy, Winner of ‘Best Current Account Provider’ in the British Bank Awards 2017. The main benefit - when you call up to discuss your account, you get straight through to a human being with a brain. Internet banking is… Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of First Direct 1st Account reviews. I'm off to MetroBank myself, which is (yet again) new and caring. Deposit at least £1,000 into the linked easy-access savings account. Learn from this FD! Reginaldfw (1 review written), by by OK if I was reviewing First Direct for customer service it would be five stars because staff are great and waiting times are always good 24/7. BrockMoran301 (1 review written), by ... First Direct 3. I've had dozens and dozens of calls with them now and each time the advisors are always very polite, friendly and clear and helpful in the way that they speak. mcmatt Exactly my experience. I am fed-up with all the increasing hoops one needs to get through, just to see if a client has paid, and with the… After complaining, all they tell us is we need to retrieve the application again online, something their website wont let us do. Its standard current account '1st account' doesn't offer any cashback or credit interest. My experience of late has been the pits and I have closed my account due to the insulting and patronizing way I was treated as a so called loyal customer. After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a complaint. Key offer details £100 Free & 5% Paid on Your Savings. Negatives include there mortgage process is lengthy and they are very very tight on lending. And remember, if you are a First Direct customer, you can write a short review here to help other potential customers. Switching couldn’t be easier. I do find my Starling business bank account on mobile to be easier to navigate than FD. They owe me £1600 Complaint letter factually incorrect. Everything has always run as smooth as silk. Thoroughly recommended… These reviews aren’t specific to their Current Account, but to all the products and services that first direct offer. Read Full Review, This has been my worst account opening experience ever. There is an incentive scheme for people who make referrals, but I am receiving nothing for writing this review! My partner and I applied online first, then were told we had to apply again over the phone, and spent one hour each with an operator. Systems work. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. I chose TSB, they then changed their computer system and a couple of times I was not able to access my own... Read more. Efficient, competent, knowledgeable, friendly: everything we all want from bank staff but sadly often don't get. KobeMcCormick (1 review written), Been a customer for over 7 years now and very happy with their service. This lender is licensed in 17 states, offering purchase, refinance, home equity and debt consolidation loans for qualified borrowers. I agree with the review below - at last there is a bank with decent, courteous and helpful customer service. BrockMoran301 (1 review written), First Direct are always reliable at providing good service, answer the phone quickly and always able to help. Love them. Real people who are empowered. A free inside look at company reviews and salaries posted anonymously by employees. First Direct provide current account customers with the UK’s highest satisfaction rating. But if you’re a serial switcher then it’s on a par in relative value. Category: Bank Accounts. Particular problems that customers have encountered are slow processing for applications, long call wait times and then being put on hold for lengthy periods of time – the last two are particularly inconvenient considering that first direct are solely online and telephone based. They need shutting down Read Full Review, I have held a 1st account with First Direct for 6 months and I received a £100 incentive within a month of switching from HSBC. Give them a chance and once this is over they will shine once more. Showing 1 to 10 of 87 results. I hope everyone over 60 opening an account with First Direct, could have Jordan to set them up, he's amazing! first direct subscribe to … I went through a… I liked the telephone banking service and the branding and the innovation of the business as the time. I've... Read more. Read Full Review, Written on: 12/02/2015 View Item. We've just opend a first direct account and the process cound not have been better. I have banked with HSBC for 35 years and First Direct for over 20. Thankfully recipient of part of loan was suspicious and refunded my money. I joined in the days before internet banking and was initially worried about the lack of branches, but very quickly my only regret was not moving to them years previously. Bank Account Reviews. by Using only Monzo for all my spending for one month. After being a customer for 20 years of first direct, I will be closing my account and going elsewhere due to the lack of customer services received on a... Read more. Am considering moving all my bank bank accounts to them… having been with nationwide for 25 years, I had a fallout over something that was nothing to do with me personally. The trouble is, they perceive themselves as special, so - they no longer give interest on current accounts, and no longer care about customer service. I have had my account with first direct for 23 years and have never had a reason to complain. Search for a company or product name... Companies See all But their customer service every time are the friendliest and most helpful people I've spoken to on the phone in any company. Blaming account holder seems easy way out. For more information please call HSBC on +44 1226 261 010 or visit hsbc.co.uk. I have banked with them since 1996, but not anymore. (5 reviews written), I've been with first direct for a few years now. The only drawback is that you have to credit so much into your bank account every month to get it for free. First Mortgage Direct is the online lending division of First Mortgage Solutions, a brick-and-mortar lender based in Kansas City, Missouri. Feel like they used to be the go to online bank, but in recent years the app hasn’t changed, processes feel clunky and the app doesn’t have anything ‘wow’ or exciting about it. Have always been impressed. Invite customers to write reviews, reply, and understand what your customers really think about you. Granted loan didn't ask for, not checked with me because "it was done online". DO NOT EVER CREATE AN ACCOUNT WITH THEM Thank you. Read Full Review, Written on: 22/08/2013 ... First Direct Current Account. by Overall great and outstanding customer service in branch. Read Full Review, been with them for 25 years ie since the start and very happy, quick to pick up the phone helpful and polite and 100% satisfied( UK call centre Scotland I think) but, the visa dept I am pretty sure is on another continent and it has a different feel, not as reassuring, I had a BIG problem with a charge back issue and there is a big gap in my opinion between the UK general centre and the VISA dept… In summary: absolutely awful, dishonest service. Read Full Review, Written on: 25/09/2014 They are prompt, helpful and courteous. They have knowledgeable and polite staff. I joined in the days before internet banking and was initially worried about the lack of branches, but very quickly my only regret was not moving to them years previously. by (3 reviews written), I joined First Direct a few years ago, with the offer of £100 free to join, and another £100 if I left within a year. (8 reviews written), Use them every day, rarely hear from them and they rarely hear from me, perfect! I've tried other banks, including some private offerings, and find First Direct better than all of them! Fail to see why it scores highly, the reviews you see must be fake. However my review is about the totally hopeless online banking with such complicated login systems that create constant lock … (5 reviews written), I have had a FD account for about 15 years and since then i have seen some changes to the way they operate. Account fraud their own department, debit card fraud covers FD, HSBC, M&S Bank. withdr... Together, we can make financial services work better for everyone. Customer relations do not care about the rude and unhelpful service. In addition to this, Online banking system is easy to use and customer friendly. No computerised menus or moronic scripts - and so far they have fixed issues quickly and fairly. I liked the telephone banking service and the branding and the innovation of the business as the time. first direct app review May 2021 ... Every month that you hold a current account with first direct, except from the first six months, you’ll be charged a £10 banking fee. Read Full Review, Written on: 03/08/2014 Read Full Review, Written on: 31/03/2016 I use online banking all the time yet this one drives me mad. If you use your card outside the UK, you’ll incur the non-Sterling transaction fee, which is 2.75% of the transaction. Get into a good savings habit and the future you will say thanks. It doesn’t help with managing money and lacks innovation. UK bank (excluding first direct), building society or credit union statement. FD have withheld over £3K of first one as "punishment" for not taking more care. I have been with them for 27 years but am now leaving. Terrible customer service. Charlotteadelesmith They answer the phone promptly, and deal with any query I have had efficiently. Account fraud ... Read more. Read Full Review, I have had an account for over twenty years and throughout that time I have experienced excellent service almost throughout. There is a push now towards digital banking and away from calling and I feel a... Read more. I am 74 years old, and technology inept, but Jorden made me feel like I was the most important person on the planet! There is a push now towards digital banking and away from calling and I feel a bit side lined. Definitely worth the switch! Write a Review. dicey I think the online banking space is a worry for many people from a security perspective. Ohh yes they closed it a day before pay day and left me totally stranded. Bearing in mind that they are owned by HSBC, it is impossible to understand why their parent is so incompetent when it comes to online banking! They immediately denied her Internet access, so when… BEWARE of this so called "bank" BE WARNED they appear nice but they make up their own rules as I go along… Read Full Review, Written on: 09/04/2013 Download and register for the Virgin Money mobile banking app. This should be the norm, but it's like the sighting of a rare animal in the banking sector, so I felt compelled to report it. Have my account with them, a free overdraft if needed, My mortgage is with them, now have a credit card and small loan with them. They actually called me a week or so ago and checked some transactions that had appeared, seems someone had tried using my account details to obtain a pay day loan! BUYERS BEWARE. Security process when telephoning was laughable...I never seemed to get it right....but was it just me? Compare bank accounts. Easy to contact (no tedious telephone menus) and always helpful. From 58 reviews. 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