The bars were busy with good, friendly service. The ferry left about 6.5 hrs later than scheduled; our cabin was again ready, clean and tidy; the Flora Restaurant did not open due to the late hour; so our food and drink supplies was very welcome!The crossing was calm and uneventful...fetching our dog was efficient and unloading was fine..... but.the late night arrival in Plymouth was a pain of course...queues for passports...exiting Plymouth with road works....and a long tedious drive home...! Unfortunately Brittany Ferries cannot control the weather!As a result we changed our plans and arrived at the port much later, and purchased food and drink at a supermarket in Santander!! They cancelled my ferry and then asked me to pay more money for a different date and with a... travelled from Plymouth to Santander and Santander to Portsmouth with two 11 year olds, a good journey in both directions. For lunch we tried Le Petit Marche, which had been described in their brochure as "healthy meals and snack options". Brittany Ferries: Pont ~Aven - See 3,227 traveller reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries: PONT AVEN - CORK/ROSCOFF - See 3,228 traveler reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Our Crossing from Santander on the Pont-Aven was cancelled, like everyone else complaining on here, Brittany Ferries have absolutely no concern for where people are, or how they are going to continue their journey's. Dear 'michaeld 11225',Thank you for taking the time to post your review. We went Portsmouth - Caen return journey, and decided to take the MV Normandie Vitesse (a high-speed vessel) on the way there, and a larger ferry on the way back.I could say a lot about both, but it's probably best to break it down into basic positives and negatives of each:HIGH-SPEED VESSEL:-positives: it gets you there very quickly, there are less people so less time waiting about to board beforehand, there are food areas, different types of seating, currency exchange, and it's generally a good idea.-negatives: on a rough day it can be terrible, so many people being sick everywhere (although the staff can be very attentive at cleaning it up), there's only 1 little area to stand outside and get some fresh air, but there are normally people being sick etc so there's nowhere to go! Excellent apart from the delays and change of departure port!!! I chose the stewed lamb which was a fatty, horrible cut and almost inedible. So you are always well informed, where your favorite ship is currently. Having sailed with Brittany Ferries for the last 30+ years, I can honestly say that I've not sailed with a better company. Of course, lorry drivers have an important job to do but why are they given priority over other paying passengers? Brittany Ferries current fleet includes the ships Armorique, Baie de Seine, Barfleur, Bretagne, Cap Finistere, Connemara, Cotentin, Honfleur, Mont St Michel, Normandie, Pont Aven, Galicia, Salamanca. Food good on way out, not so good on way back, but still edibleIf you want to sit outside on a chair dump your stuff in your cabins and then go grab a seat, especially on the return journeyChecking in and leaving the ferry was quick and efficent. read more, They cancelled my ferry and then asked me to pay more money for a different date and with a... Advice: take extra pillows if you like to sit up in bed. On the overnight outward crossing, the small inside cabin for 2 was adequate and worth the money. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. - OR - Track Another Cruise Ship. I oredered an entrecote steak £10 and the only choice of vegetables were chips or ratatouille. Needless to say we wont be using the ferry again!! more. The the noise and vibration from the engines make it difficult to get to a good sleep, especially when compared to the other boats in the fleet.. ).The return crossing was delayed by 6 hours due to poor weather some days prior in the UK; we were aware of the poor weather and had checked Brittany Ferries site so the delay, when we were advised, was not unexpected. Review of Brittany Ferries. Carrying up to 2,400 passengers and 650 cars, Pont-Aven is Brittany Ferries' flagship cruise ferry to France and Spain, and the largest within our fleet.. On board you'll enjoy award-winning service and top-class facilities, not to mention French chefs and friendly bi-lingual staff, all combining to create a truly French experience from the moment you drive aboard. Boarding arrangements wit a standard vehicle are difficult to understand. I have travelled with them often and have never been so disappointed as on a recent trip on their "new" ferry, Cap Finistere. As foot passengers boarding was quick, straight forward and efficient. I too had my sailing cancelled and incurred costs. I too had my sailing cancelled and incurred costs. I am so sorry to hear of your dissatisfaction when you travelled with us in July and it is disappointing to hear that your complaint was not resolved on board to your satisfaction. Brittany Ferries: PONT AVEN - CORK/ROSCOFF - See 3,227 traveler reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. )The crossing set us up for our holiday and the Commodores cabin is well worth the extra cost. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Recommended experiences in and around Plymouth. Dear 'shunterpunter',Thank you for providing your feedback on your recent travel with us. Launched in 2004 and built at a cost of £100 million by the Meyer Werft yard in Germany she is the flag ship of the Brittany Ferries fleet. Boarding was fast and simple and we were soon relaxing in our cabin. On the return daytime crossing the required seat was comfortable but not in the right place. read more, travelled from Plymouth to Santander and Santander to Portsmouth with two 11 year olds, a good journey in both directions.Advice: take extra pillows if you like to sit up in bed. July 2019 £500 upgrade to commodore class, Hotels near St. Budeaux Ferry Road Station, Hotels near St Budeaux Ferry Road Station, Hotels near St. Budeaux Victoria Road Station, Hotels near St Budeaux Victoria Road Station, Points of Interest & Landmarks in Plymouth, Conference & Convention Centres in Plymouth, Plymouth Gin Distillery: Tickets & Tours‎, Guided walking tour of the Barbican and Hoe. Brittany Ferries: Brittany ferries,Pont Aven - See 3,229 traveller reviews, 820 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Don't book your crossing to Spain aboard Cap Finistere. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Review: Brittany Ferries Pont Aven We made the journey from St Malo in France up to Portsmouth in the UK on Monday. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Brittany Ferries make quite a boast about their catering including references to "gourmet restaurants". Prepare to be disappointed if you travel on the Cap Finistere from Portsmouth to Santander. The ship itself boasts stunning features, including a superb pool and leisure area, a wrap around promenade for pleasant deck strolls, and a dramatic five deck high atrium with panoramic views from the lifts. Having just done this and returned on the Pont Aven the ships are uncomparable. The other slightly annoying aspect of the service on Brittany Ferries is that ,while lorry drivers are seen happily tucking in to their meals, passengers - many of whom are also drivers - are required to make a reservation for the restaurant and, nothwithstanding that they have a booking, are still required to queue again before they are seated. Having just returned from a summer holiday to Normandy I would not recommend travelling overnight to France on the Bretagne. more, This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Recommended experiences in and around Plymouth. Our 4 berth outside cabins onboard Pont-Aven are air-conditioned, have twin and bunk-style beds, a window and ensuite facilities. Current location and position of Pont Aven. It may well have been the case on your return sailing that the berth was not available any earlier due to other shipping movements, but I am pleased to hear that the ferry kept to the scheduled time. There are two main choices for diners: either the renowned, great value buffet plus main course, cheeses and desserts, or the four course à … Brittany ferries,Pont Aven. I have today (4.3.2021) had a telephone call from Jenny at Brittany Ferries who was extremely helpful and pleasant. Pont-Aven's elegant à la carte restaurant, Le Flora, is situated at the aft of the ship where you can watch the sea slide by as well as observe our chefs in action in the open kitchen. Evening meal in … Where is the current position of Pont Aven presently? It is disappointing to hear that you were unhappy with your dining experience in the self service restaurant and would ask that if ever you are not happy with your food or with the service that you have received, please report it at the time as this gives the crew the opportunity to put things right for you as we do not want you to remain unhappy. Pont-Aven is the setting for Death in Brittany (2012), the first book in the series of Commissaire Dupin detective novels by Jean-Luc Bannalec (Jörg Bong). I hope that it will not be too long before we can welcome you back on board and thank you once again for getting in touch. Wonderful ships and great staff! I hope that despite your recent disappointment we can look forward to welcoming you onboard again at some point in the future. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. "CRUISE"-SPEED VESSEL:-positives: loads of space, cabins to hide away in, different restaurants, shops with French and English newspapers, clothes, bags, little souvenirs etc, loads of places to go outside and get some fresh air, there's games areas, quizzes to do for kids etc.-negatives: the (mainly French) staff can be a bit rude in the shops if you move something to look at! I look forward to hearing from you. the cabin was filthy dirty pea nuts all over the floor hand prints all over the doors , the aircon was not working the fruit basket was mouldy and the box of macaroons half eaten these were replaced . Other standard cars were all being loaded ahead of us who had only just arrived. This is the version of our website addressed to speakers of English in the United States. I am pleased to hear that on board you found the crew to be friendly and helpful and the cabin was to your liking. I too had my sailing cancelled and incurred costs. View Pont Aven current location. Enter the cruise ship name or cruise line name in the search box below. The paella, which was delivered to the couple on the next table, was unrecognisable as the dish I have enjoyed in Spain in the past. We were charged more than £10 each for a lack-lustre breakfast which was nowhere near the standard of any greasy spoon cafe in Islington. Brittany Ferries: Brittany ferries,Pont Aven - See 3,227 traveller reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The crew was friendly and helpful and getting our dog to his kennel was easier than normal (fewer dogs? Evening meal in self service cafe £7.50 for a main course. Kind regardsAlisonCustomer ServicesBrittany Ferries. we paid £1300 for the crossing on the pont aven in july and as a special treat we upgraded to commodore class , it was awful !! We know that waiting to board can be a bit frustrating especially if you see that cars arriving after you are loaded before you, but unfortunately, this is a complex procedure under the complete direction of the Loading Officer and we thank you for your patience while you are waiting. My husband chose the vegetarian option which was linguine with mushrooms which came with a tasteless dip and some inexplicable cereal. When asking any member of staff what they thought of the ship they all agreed it was rubbish and not upto Brittany Ferries standards. We arrived early in the hope of boarding early so we could book a reservation in the main restaurant. At 604ft long and 101ft across the beam she weighs in at nearly 41,000 Gross Tonnes. Kind regardsAlison AnakkarCustomer ServicesBrittany Ferries, This is the version of our website addressed to speakers of English in United Kingdom. I would ask that you please email me direct at alison.anakkar@brittanyferries.com with your booking reference and I will then be able to look into this further for you. Brittany Ferries: Brittany Ferry Pont Aven - See 3,228 traveler reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. When I took the chip option I asked for mayonaise and was told there was none, I asked if there was a French chef aboard to make mayonaise and was told it would be difficult so I asked if I could go to the Kitchen and make some. Over night cabins beds are just 2 foot wide and very uncomfortable.Trip back was much the same, again loaded last despite being in the first 50 cars to arrive. travelled from Plymouth to Santander and Santander to Portsmouth with two 11 year olds, a good journey in both directions. We were changed to Plymouth/Santander/Plymouth due to the ongoing issue with the Pont Aven during Spring and Summer; we were advised well before hand. The Pont Aven is a great ship with plenty of choices of good food and reasonably priced and there are various entertainments throughout the crossing. Welcome to Brittany Ferries. I too had my sailing cancelled and incurred costs. Many thanks. The pool was closed even though the crossing was flat calm. Here is a tour of Brittany Ferries' MV Pont Aven. He added that his wife said there were no actual vegetables like tomatoes, only potato with mayonnaise. It’s a pity that BF are not concerned about the... I sailed a couple of times during the pandemic and felt that process and comfort were as excellent as they could be given the situation. Uncomfortable cabin over night to Saint-Malo, very poor food in self-service. Ask RosalindLondon about Brittany Ferries, Hotels near St. Budeaux Ferry Road Station, Hotels near St Budeaux Ferry Road Station, Hotels near St. Budeaux Victoria Road Station, Hotels near St Budeaux Victoria Road Station, Conference & Convention Centers in Plymouth, Plymouth Gin Distillery: Tickets & Tours‎, Guided walking tour of the Barbican and Hoe. Brittany Ferries Cancellation policy and Customer Service. the coffee machine was broken in the commodore lounge ,the hot tub was empty the pool was empty all this for £500 extra , customer services offered £50 compo the ceo Doubled it to £100 but only in vouchers which i never received and probably won't ever use now customer service won't even speak to me !!! Les Galettes de Pont-Aven is a 1975 drama on the life of a middle-aged aspirant painter who settles in the town. But the enforced experience of a longer drive, the Plymouth terminal and long queues at Customs is not one we would wish to repeat or choose!The ferry departure was running late but did not inconvenience us too much....the cabin was available, and was clean and tidy. Oh dear Brittany Ferries... are going down hill. Our 4 berth Commodore cabins onboard Pont-Aven have twin beds, a balcony, TV/DVD, complimentary continental breakfast or a choice of hot drinks served in your cabin and ensuite facilities. beware travellers Brittany ferries have no customer service or care what so ever , once they have your money that's it !!!!!!! Pont Aven is the canvas for Brexit media interviews – March 2019 My husband told me that the salad bar at the top of the ferry had no salad and this was confirmed to me, as we were disembarking, by an electrician from Alicante who said there were pre-packed sandwiches and appalling sausages. It has an intimate, less formal ambience than the their flag ship Pont-Aven, whilst retaining a sense of space and comfort. 4 berth/ large 2 berth outside cabin - Pont-Aven | Brittany Ferries These observations do not apply to the return crossing on the Pont Aven but it does not augur well, considering that when P &O cease the crossing to Bilbao, Brittany Ferries will have a monopoly of ferry crossings to Spain. Quite a bad journey on the high-speed craft, but good trip on the larger vessel! The evening meal at the restaurant had 4 (maybe 3?) Glad to hear that you had calm seas and that the whole process with travelling with your dog was efficient. View Pont-Aven's Current Position In The Live Ship Tracker Below. We have travelled with them for years and are Club Voyage members, we will not be rejoining.. Brittany Ferries has announced that it is making a number of changes to its schedule, including cancelling its Pont-Aven service. The following ships and routes will however continue to operate as scheduled, to accommodate those with essential travel requirements and to allow freight to flow freely: ... Brittany Ferries’ CEO. The Pont Aven is Brittany Ferries flagship, and I travelled on here from Plymouth to Roscoff on 19/10/17. Bought in 2009 from the Greek operator SUPERFAST, "CAP FINISTERE" is the most recent cruise ferry to enter service with BRITTANY FERRIES, she has been since 2010 a reliable partner to PONT-AVEN on the Spanish service, the ship is seen here arriving Portsmouth from Bilbao, photos taken from NORMANDIE, Vitor Francisco 5.4.2017 Brittany Ferries: Brittany ferries,Pont Aven - See 3,223 traveler reviews, 821 candid photos, and great deals for Plymouth, UK, at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If ever you remain dissatisfied, we would always suggest speaking to the Commissaire onboard as we do not want you to remain unhappy and we want to get the matter resolved so you can enjoy the rest of your sailing with us. It's quite expensive to get a cabin, and even reclining seats, longer crossing drags on a bit, greater capacity so takes forever to load everyone, leisurely speed and so less people barfing all over the place, even in windy conditions.Overall, I'd recommend taking the slower vessel, but if you can take 3 hours of seasickness, then go for that one!Still, I'd rather take the ferry to France with Brittany Ferries rather than another company or fly or take the tunnel. The position of Pont Aven can be accurately determined by the maps of VesselFinder and MarineTraffic. Following the Pont-Aven's dry … And worth the money crew to be friendly and helpful and the cabin. Marche, which had been described in their brochure as `` healthy meals and snack options '' and! 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